Announcement of 3G Network Upgrade
Our partner Vodafone will be upgrading the 3G Network to 4G Network on 18th March 2019.
Hello Mobile uses the Vodafone network. Vodafone redirecting capacity from some of their 3G frequency into a 4G frequency. This is in order to improve overall network performance for the customers. The 4G network offers improved call quality and faster data speeds, covering over 22 million Australians. The 4G coverage is available in all major metro locations and selected regional areas across Australia.
Your current device will become incompatible following the network upgrade because it is not 4G compatible and it uses a particular 3G frequency that will no longer be available.
Any other questions?
Should you have any questions, simply call our friendly Customer Service team at 126 999 from your Hello Mobile or 1300 126 999 from any other number. We are open 8am to 8pm AEST Monday – Sunday.