Announcement of 2G Mobile Network Closure
Vodafone will be switching off the 2G network on 31st March 2018.
Hello Mobile uses the Vodafone network. It means customers who are using a 2G device or 3G single band device (eg. iPhone 3GS) will need to upgrade your handset before this date to continue using the mobile service. But don’t worry, we are here to help any customers affected in the coming months to ensure this transition is as simple as possible.
Are you affected?
Any device that is 2G only or uses a 2G SIM will be affected by this change. You may also be affected if you are using a 3G single band device outside the coverage of our 3G 2100 MHz network. You will lose mobile service in these areas when the 2G mobile network closes.
How do I know if I am using a 2G device?
You can check if your device uses the 2G network by searching for a 2G, GPRS, EDGE or E icon in the top right hand corner of the device’s screen. If you’ve received a SMS from Hello Mobile informing you of the impact, it means we have identified a device on your account using our 2G network.
How do I know if I am using a 3G single band device?
3G single band devices use 2G when outside the coverage of the Vodafone 3G mobile network. If you see the 3G icon on your device’s screen when you are outdoors in cities and towns, but always shows a 2G, GPRS, EDGE or E icon in other situations, then your device is likely a 3G single band device.
What you need to do?
Check your device:
If your phone is already 3G compatible, check your settings to ensure it is set to use the 3G network.
If you use a dual SIM card phone, make sure your Hello Mobile SIM card is in a SIM slot capable of accessing the 3G network.
Change your device:
If you are using a 2G device, you should upgrade your device which is compatible with the 3G/4G network. Search a new phone on our mobile webstore.
Any other questions?
Simply call our friendly Customer Service team at 126 999 from your Hello Mobile or 1300 126 999 from any other number. We are open 8am to 8pm AEST Monday - Sunday.