Personal Referral (Individual Customers)
1. The following terms and conditions apply to the Hello Mobile "Refer a Friend" program. By referring
a friend's details to the "Refer a Friend" program, you accept these terms and conditions. If you do
not agree with any of these terms and conditions, you should not refer any person's details to Hello
Mobile under this program.
2. To take part in the "Refer a Friend" program, new customers are required to order a Hello Mobile
SIM by visiting www.hellomobile.com.au and ordering a SIM online if they are in possession of a
‘refer a friend’ card from an existing Hello Mobile account holder. New customers may also call 1300
126 999 and order a new SIM from the customer service department. When ordering a SIM online
new customers will be required to enter the promotion code from the card in order to receive the
bonus credit. When ordering via the customer service department, new customers will be required
to supply the details (name, mobile number and address) of the friend who referred them in order
to receive the bonus credit.
3. You may not refer your friend's details to Hello Mobile under this "Refer a Friend" program, unless
you have first contacted your friend and obtained their permission to do so. If your friend does not
provide this permission, you should not provide that friend's name and telephone number to Hello
Mobile. By submitting your friend's name and telephone number to Hello Mobile under the "Refer a
Friend" program, you are confirming that you have obtained your friend's consent (and you are also
consenting) to take part in the "Refer a Friend" program as described in these terms and conditions.
Hello Mobile will collect, use and store all of your details and all of your friend's details for the
purposes of: contacting your friend to discuss services provided by Hello Mobile and its related
bodies corporate; applying the relevant referral credit earned to your account and/or your friend's
account (as applicable); maintaining records of the friends you have referred and the referral credits
awarded under the program; compiling and maintaining an internal "Do Not Contact" register of
friends who indicate to Hello Mobile that they do not wish to hear about the services of Hello Mobile
and/or its related bodies corporate; making those details available to such of Hello Mobile's related
bodies corporate as may wish to use those details in order to contact your friend for promotional
found at www.hellomobile.com.au ).
4. Hello Mobile will use reasonable endeavours to contact your friend by phone within 14 business
days from the date of receiving the referral from you.