General Terms & Conditions

Number Porting

You can transfer your existing number to Hello Mobile from any of Australia's networks such as Telstra, Optus, Vodafone, 3 and Virgin Mobile. Details.

Privacy Policy


Fair Use Policy

It is important to Hello Mobile that all eligible Hello Mobile customers are able to access our Services.
We reserve the right to vary the terms of the Fair Use Policy from time to time. Details.

Financial Hardship Policy

It is a situation where a Customer is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge those obligations if payment and/or Service arrangements were changed. Financial hardship can be of limited or long term duration. Details.

Complaints Policy

This policy has been developed by Hello Mobile in accordance with the ACIF Industry Code complaints handling as well as Telecommunications Consumer Protections Code (TCP Code). Details.

Useful Information

Useful Information for customers.

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