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Contact Us

If you have any questions about our services, including how to buy a Hello Mobile Prepaid SIM or to simply learn more about Hello, please contact our customer service team.

Contact Hours (12/7)

126 999

Existing Hello Mobile customers

1300 126 999

Any other mobile or fixed line

Some Useful Numbers


Voicemail from your mobile

0414 121 121

Voicemail from a fixed line


Emergency (Australia)



By Email

Leave us a message!

Mobile Number  
Email Address    

By Post

Level 11,

201 Kent Street,

Sydney, NSW 2000, Australia

If you are not satisfied with the way Customer Service has handled your complaint or query, you can take it up to the Telecommunications Industry Ombudsman at or calling 1800 062 058 on a landline.

Free from Hello Mobile 126999

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