Contact Us
If you have any questions about our services, including how to buy a Hello Mobile Prepaid SIM or to simply learn more about Hello, please contact our customer service team.
Contact Hours
Hello Mobile Customer Service is available 24 hours a day, 7 days a week. Please dial 126 999 if you are calling from your Hello Mobile phone.
If calling from any other mobile or from a fixed line, please dial 1300 126 999.
Some Useful Numbers
| Customer Services from your hello mobile | 126 999 |
| Customer services from a fixed line or other mobile phones | 1300 126 999 |
| Voicemail from your mobile | 121 |
| Voicemail from a fixed line | 0414 121 121 |
| Emergency Number | 000, 112 |
Fees and charges may apply please refer to the national rate table or international rate table.
By Email
By Post
Customer Service
Hello Mobile
PO Box 5577
West Chatswood
NSW 1515
If you are not satisfied with the way Customer Service has handled your complaint or query, you can take it up to the Telecommunications Industry Ombudsman at www.tio.com.au or calling
1800 062 058 on a landline.
