If you have any questions about our services, including how to buy a Hello Mobile
Prepaid SIM or to simply learn more about Hello, please contact our customer service
team.
Contact Hours
Hello Mobile Customer Service is from 8am-8pm
(AEST), 7 days a week. Please dial 126 999
if you are calling from your
Hello Mobile phone.
If calling from any other mobile or from a fixed line, please dial
1300 126 999
Some Useful Numbers
- Customer Services from your hello mobile126 999
- Customer services from a fixed line or other mobile
phones1300 126 999
- Voicemail from your mobile121
- Voicemail from a fixed line0414
121 121
- Emergency Number000,
112
Fees and charges may apply please refer to the national rate table or international rate table
By Post
Hello Mobile Customer Service
PO Box R241
ROYAL EXCHANGE
NSW 1225
If you are not satisfied with the way Customer Service has handled your complaint
or query, you can take it up to the Telecommunications Industry Ombudsman at www.tio.com.au
or calling 1800 062 058 on a landline.