Back to Support page

Contact Us

If you have any questions about our services, including how to buy a Hello Mobile Prepaid SIM or to simply learn more about Hello, please contact our customer service team.

Contact Hours

Hello Mobile Customer Service is from 8am to 8pm Monday to Friday, and 8am – 6pm on weekends. Please dial 126 999 if you are calling from your Hello Mobile phone.

If calling from any other mobile or from a fixed line, please dial 1300 126 999

Some Useful Numbers

  • Customer Services from your hello mobile126 999
  • Customer services from a fixed line or other mobile phones1300 126 999
  • Voicemail from your mobile121
  • Voicemail from a fixed line0414 121 121
  • Emergency Number000, 112

Fees and charges may apply please refer to the national rate table or international rate table

By Post

Hello Mobile Customer Service
PO Box R241
NSW 1225

If you are not satisfied with the way Customer Service has handled your complaint or query, you can take it up to the Telecommunications Industry Ombudsman at or calling 1800 062 058 on a landline.