If you have any questions about our services, including how to buy a Hello Mobile
Prepaid SIM or to simply learn more about Hello, please contact our customer service
team.
Contact Hours
Hello Mobile Customer Service is from 8am – 8pm Monday to Friday. 8am – 6pm on weekends. Please dial 126 999
if you are calling from your
Hello Mobile phone.
If calling from any other mobile or from a fixed line, please dial
1300 126 999
By Post
Hello Mobile Customer Service
PO Box R241
ROYAL EXCHANGE
NSW 1225
If you are not satisfied with the way Customer Service has handled your complaint
or query, you can take it up to the Telecommunications Industry Ombudsman at www.tio.com.au
or calling 1800 062 058 on a landline.