Mobile Number Porting

You can transfer your number to Hello Mobile from your current service provider.

No disconnection from your current service provider required before transferring to us, because your number needs to be active when processing the transfer. After the transfer to us is done, your old service will be automatically disconnected. Below is the transfer process flow:

1.Order

Purchase a new SIM from us and wait for the delivery

2.SIM Activation

Activate your SIM

3.Call

Contact us on 1300 126 999 for a porting request, our customer service representative would request for your account details from previous provider

4.SMS Verification

Due to security purposes, a verification SMS is sent to safeguard you from unauthorised number porting. We will send a SMS to customer to verify the identity of the person who made the transfer request before the transferred is done. The SMS sent contains a unique verification code

5.SMS Reply

Reply to the SMS with the code and we will process the transfer after the verification. The transfer is done within 3 hours

Suspect Porting Fraud

In the event a customer suspects that their mobile service number has been fraudulently ported they should immediately report the activity to:

a.the Australian Federal Police or the relevant State or Territory Police.

b.government services that support customers whose mobile service number is the subject of an unauthorised port.

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