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Supporting Customers with Disability or Special Needs

Accessibility Features of Mobile Devices

With Hello Mobile, we do our endeavours to provide the best services and support to all customers. On this website, we have covered most of the information about our mobile services that you require. For customers with a disability or special needs, the following information will be of use to help you find a solution for your telecommunications needs.

Supporting Customers With Special Needs

The Global Accessibility Reporting Initiative (GARI) is a project designed to help consumers learn more about the accessibility features of mobile devices and to help them identify devices with the features that may assist them with their particular needs.

To learn more about mobile and tablet device accessibility, please check out the GARI database.

Hearing

If you have difficulties using a standard telephone handset for communication due to a hearing impairment, please visit the Australian Communications Consumer Action Network (ACCAN)’s website for more information about the features included in the popular mobile phones that assist you to use a telephone.

National Relay Services
If you are deaf, or have a hearing or speech impairment:
Contact us through the National Relay Service
For more information, visit http://www.relayservice.gov.au

Speech

If you have a speech or communication impairment, the Australian Communications Consumer Action Network (ACCAN)’s website will provide you with information that assist you when using the telephone and telecommunication services.

National Relay Services
If you are deaf, or have a hearing or speech impairment:
Contact us through the National Relay Service
For more information, visit http://www.relayservice.gov.au

Vision

If you are blind or have vision impairment, the Australian Communications Consumer Action Network (ACCAN)’s website will provide you with information about the features included the popular mobile phones that assist people who have trouble using the telephone because of vision problems.

Mobility & Dexterity

If getting to the phone, holding the handset or dialling on a standard telephone keypad could be difficult for you, you may find this information on the Australian Communications Consumer Action Network (ACCAN)’s website helpful.

Keep In Touch With Us

HelloMobile is here to help you find the suitable service to cater your specific needs. We can be contacted by one of the following options, whichever ways at your convenience.

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