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Key Features

  • Unlocked mobile handsets with no contracts,simple as that!
  • All handsets are Australian stock with manufacturers warranty.
  • Free Express delivery around Australia.

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My phone isn’t working, who do I call?

If you are experiencing problems with your phone, please call Hello Mobile on 1300 126 999 for warranty information. Alternatively, please find the relevant warranty contact information for your brand of phone below.
Brand Days within warranty for replacement Days within warranty for repair
HTC 30 days 24 Months
Return to IM for credit Contact directly to HTC through: 1300 4482 482
LG 14 days 12 Months
Return to IM for credit Contact directly to LG through: 1800 638 080
Nokia 30 days 24 Months
Return to IM for credit Contact directly to Nokia through: www.nokia.com.au Or 1300 366 733.
Oppo 14 Months 24 Months
Directly to Oppo. Enquiries can be directed through: support@oppomobile.com.au Directly to Oppo. Enquiries can be directed through: support@oppomobile.com.au
Samsung 30 days 24 Months
Return to IM for credit For handsets and Gear2, accessories vary from 90 days to 12 months Contact directly to Samsung through: 02 4949 3030 or 02 4949 3010
Sony 30 days 12 Months
Return to IM for credit Contact directly to Vendor through: 02 9597 8900 (Fonebiz National Authorized Repair Centre www.fonebiz.com.au)

What else do I need to know?

Not much really. You should receive your handset within 2 to 5 working days. Once you received your handset and the SIM, simply insert the Hello Mobile SIM into your phone, you can start using it immediately.