My phone isn’t working, who do I call?
If you are experiencing problems with your phone, please call Hello Mobile on 1300 126 999 for warranty information. Alternatively, please find the relevant warranty contact information for your brand of phone below. If the handset is new, keep the packaging (it's important for any return) and make sure you have your date of purchase details handy.
| Brand
|
Purchased
|
Contact directions
|
| HTC
|
30 days
|
All warranty enquiries directed to HTC. Enquires can be directed via www.htc.com/au/support/customer_care.html
Or contact HTC Customer Service Support on 1300 482 482.
|
| 24 months
|
| LG
|
14 days
|
Call Hello Mobile on 1300 129 999 (or 126 999 if using Hello Mobile)
|
| 12 months
|
All warranty enquiries directed to LG. Enquires can be directed via www.lg.com/su/support/index.jsp
Or contact LG Customer Care on 1300 LG CARE or 1300 542 273.
|
| Nokia
|
30 days
|
Call Hello Mobile on 1300 129 999 (or 126 999 if using Hello Mobile)
|
| 12 or 24 months
|
All warranty enquiries directed to Nokia. Enquires can be directed via www.nokia.com.au
Or contact Nokia Customer Care on 1300 366 733.
|
| Samsung
|
30 days
|
Call Hello Mobile on 1300 129 999 (or 126 999 if using Hello Mobile)
|
| 12 or 24 months
|
All warranty enquiries directed to Samsung. Enquires can be directed via www.samsung.com/au/support
Or contact Samsung Customer Support on 1300 362 603.
|
| Sony
|
30 days
|
Call Hello Mobile on 1300 129 999 (or 126 999 if using Hello Mobile)
|
| 12 months
|
All warranty enquiries directed to Sony. Enquires can be directed via Sony Service
Centre on 1300 650 888 or (02) 9597 8900
|
What else do I need to know?
Not much really. You should receive your handset within 2 to 5 working days. Once you received your handset and the SIM, simply insert the Hello Mobile SIM into your phone, you can start using it immediately.
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